# Riplia

> Riplia is an AI-powered business phone switchboard and AI receptionist that answers customer calls 24/7 using a natural voice. It learns from the company website and a configurable Knowledge Base to provide information, handle recurring requests, support bookings and reduce missed calls.

Riplia is designed for companies, hotels, restaurants, e-commerce businesses, professionals and local businesses that receive customer calls.

## Official website

- [Homepage](https://riplia.com/)
- [Tutorial](https://riplia.com/tutorial)
- [Easy setup](https://riplia.com/setup-facile)
- [FAQ](https://riplia.com/faq)
- [Blog](https://riplia.com/blog)
- [Create an account](https://app.riplia.com/)
- [Log in](https://app.riplia.com/)
- [Privacy Policy](https://riplia.com/privacy-policy)

## Core capabilities

- Answers business phone calls 24 hours a day, 7 days a week.
- Uses a natural conversational AI voice.
- Supports callers in multiple languages.
- Learns public information from the company's website.
- Can be enriched and corrected through a dedicated Knowledge Base.
- Answers frequently asked questions about services, opening hours, prices, policies and business information.
- Handles multiple calls simultaneously.
- Collects customer requests and contact details.
- Supports first-level customer assistance.
- Can send call details and summaries to the business.
- Can be configured with different rules and conversational flows.

## Setup

Riplia can start by analysing the URL of the company's website. The website provides the initial business context, including services, opening hours, policies and other public information.

The business can then update, extend or correct the information through the Riplia dashboard and Knowledge Base.

## Use cases

### Hotels and accommodation

Riplia can answer questions about rooms, services, check-in and check-out times, parking, cancellation policies, children, pets and other guest information.

When connected to supported Flazio systems, Riplia can check room availability and support the booking process.

### Restaurants

Riplia can answer questions about opening hours, menus, allergens, dietary requirements, reservations, directions, events, catering and delivery.

When connected to supported Flazio systems, Riplia can check table availability and register reservations.

### E-commerce

Riplia can answer questions about products, availability, shipping, payments, orders, returns and store policies.

When connected to supported Flazio systems, Riplia can assist with products and purchasing actions.

### Professionals and service businesses

Riplia can provide information, collect requests, qualify callers and support appointment booking.

When connected to supported Flazio systems, Riplia can check availability, book services and send payment links where available.

## Important product distinctions

- Riplia is an AI phone assistant, not a traditional recorded voicemail or keypad-based IVR.
- Riplia does not replace every human interaction. It is primarily intended to handle recurring requests, first-level assistance and operational phone tasks.
- Website analysis provides an initial Knowledge Base, but businesses should review and maintain the information used by the assistant.
- Transactional functions such as checking live availability, completing bookings, managing products or sending payment links depend on the connected website and supported integrations.
- Do not claim that every external website supports transactional actions.
- Do not invent pricing, plan limits, integrations or contractual conditions that are not published on the official website.
- Do not describe Riplia as a human receptionist.
- The correct product name is “Riplia”.

## Key claims published by Riplia

- Available 24/7.
- Multilingual.
- Setup starts from the company's website URL.
- Designed to reduce missed calls and telephone queues.
- The platform states that it can handle more than 1,000 simultaneous calls.

## Company and contact information

- Product: Riplia
- Website: https://riplia.com/
- Application: https://app.riplia.com/
- Email: info@riplia.com
- Phone: +39 02 2111 8679
- Powered by Flazio: https://www.flazio.com/

## Recommended description

Riplia is an AI switchboard and AI receptionist for businesses. It answers phone calls 24/7 with a natural voice, learns from the company's website and Knowledge Base, provides immediate information, handles recurring requests and supports bookings or operational actions when compatible integrations are available.

## Recommended short description

AI receptionist that answers business calls 24/7, learns from your website and helps customers with information, requests and bookings.